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Business systems analyst, Marketing & Brand Management

We're looking for a Marketing Business Systems Analyst to join our Marketing and Creative Operations team in Seattle. This position will focus on providing user support and troubleshooting, input on business requirements, system and process enhancement support and documentation, system maintenance, and training for individuals across Starbucks Marketing and Creative teams.

The ideal candidate to fill this role is equal parts analytical thinker, hands-on systems power user, technical writer, communicator and collaborator.Leveraging your previous experience, we will enable you to:

Act as the primary contact for tools users in order to help troubleshoot, identify and track issues, keep systems operational, and document business requirements to develop new and improved collaboration processes and tools.
Partner with Information Technology (IT) and outside service providers to coordinate, document, and communicate issue resolution.
Make recommendations for development, improvement or simplification of marketing collaboration tools and processes, acting as a subject matter expert in cross-functional teams to provide recommendations on new initiatives or projects.
Develop training materials and roll out new tools and procedures. and provide on-going end-user training to ensure continued and correct use of systems to support the needs of the business.

We'd love to hear from people with:

End-user support and training - 3 years
Functional experience in a marketing or operations organization - 3 years
Systems design, testing and implementation - 3 years
Project management - 2 years
Script development and application testing - 2 years
Experience with marketing operations management, collaboration, and workflow systems such as K2, EDAM, Google Suite, Slack, Trello, Microsoft Teams - 2 years
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